FAQ

What is your shipping policy?

Shipping is free within the UK, £4.50 in Europe and £7.50 everywhere else, regardless of how many books you order or how far away you live. We aim to send out each order within 1 to 2 business days of receiving it.

Why is your site declining my card?

Often, if your card is declined it means that the billing address you're entering is not exactly matching the billing address on file with your card-issuing bank. Please check that everything matches, including the postal code. If you're still having trouble with your payment, please get in touch with us at info@vagabondvoices.co.uk and we'll look into the matter further.

My payment was declined, so why is a charge showing up on my bank statement?

Declined payments often still show up on your statement as a pending transaction for 5 to 10 business days. If after 10 business days your payment to us is still showing up on your statement, please get in touch with us at info@vagabondvoices.co.uk and we'll be happy to look into it.

Returns

We do not have a returns policy, however, if for some reason you are unhappy with your purchase, please do contact us at info@vagabondvoices.co.uk and we will see what we can do to help.

Do you accept unsolicited submissions?

Yes we do. Please have a look at our Submissions page for details on how to submit.

How long does it take to receive a response to submissions?

We are a small publisher with a very limited staff. We do our best to respond to submissions in a timely manner, but it can take up to six months to receive a response. 

My manuscript has been accepted by another publisher in the time it's taken you to respond. What should I do?

If your book has been accepted by another publisher in the time it's taken for us to respond, congratulations! We would be most grateful for an update so that we don't waste our limited resources considering a manuscript that is no longer available.

Are your books available outside of the UK?

We have distributors in Europe and North America, but at this time are unable to know which specific bookshops stock our books outside of the UK.

For addresses outside of the UK, shipping for books ordered on this site is £4.50 within Europe and £7.50 everywhere else. Your books will be grouped into one shipment unless you have ordered a combination of older books and books that have not yet been published. If this is the case, we can either ship the books out as they become available, or wait to ship them until we have them all in stock — just let us know what works best for you. 

Are you hiring?

New positions rarely arise but will be advertised when they do. If you're looking to gain some experience working with a publisher, we do take on interns from time to time. Unfortunately this is an unpaid position, but we do provide training and references. For more information please email Allan Cameron at sales@vagabondvoices.co.uk.